Dear Valued Customer,

We wanted to reach out personally to address some service interruptions you may have experienced over the past month, and more importantly, to share the positive steps we’re taking to ensure a more reliable and scalable future for your operations.

What happened
During December and early January, we experienced several brief service interruptions affecting our platforms. These ranged from a few minutes to several hours, and were related to our ongoing work to scale infrastructure capacity in line with the rapid growth of your businesses and the industry overall.

We understand how critical our services are to your daily operations, and we sincerely apologize for any inconvenience these interruptions may have caused.

What we’ve done
Rather than simply applying temporary fixes, we used this opportunity to make substantial infrastructure upgrades that strengthen the foundation of our entire platform:

• Expanded our core storage and network capacity to handle current and future demand
• Optimized traffic management to better handle peak periods and unexpected load
• Completed critical hardware replacements to eliminate performance bottlenecks

What this means for you
These challenges have been part of accelerated our transition to a modern infrastructure that will deliver:

• Greater reliability – Multiple layers of redundancy to minimize service interruptions
• Better performance – Faster response times, even during your busiest periods
• Unlimited scalability – Infrastructure that grows seamlessly with your business
• Future-ready platform – Foundation for new capabilities and innovations we’re developing

Our Commitment
We’re investing significantly in our infrastructure, not just to resolve recent issues, but to build the resilient, scalable platform you need to grow your business confidently. This transition to enterprise-grade cloud infrastructure represents our commitment to being your long-term technology partner.

We appreciate your patience and trust as we make these essential improvements. If you have any questions or concerns, please contact your account manager or reach our support team through our usual support channels. You can also email us directly at help@visit.com or support@bookvisit.com.

Thank you for your continued partnership.

Warm regards,

Chris Micklethwaite
Chief Product & Technology Officer

Richard Wiegmann
CEO