Dear Customer,
Incident report
2025-10-22
Systems affected
Citybreak, Bookvisit
Timeline
09:23 - Issue reported affecting Citybreak and Bookvisit services
09:27 - Network issue confirmed, traced to a misconfiguration
09:29 - External communication distributed via Hund
09:43 - Configuration issue resolved, traffic resumed
Summary
On 22 October 2025, essential configuration changes were implemented on our network and firewall to support platform expansion and modernisation. Due to a misconfiguration, network traffic routing was disrupted, resulting in a temporary service outage. The root cause was promptly identified, and engineers restored service by rolling back the configuration changes
Actions taken
We are enhancing our internal processes to minimize the risk of human error and misconfiguration during future network changes.
Sincerely,
Visit Group
Dear Customer,
Incident report
2025-10-22
Systems affected
Citybreak, Bookvisit
Timeline
09:23 - Issue reported affecting Citybreak and Bookvisit services
09:27 - Network issue confirmed, traced to a misconfiguration
09:29 - External communication distributed via Hund
09:43 - Configuration issue resolved, traffic resumed
Summary
On 22 October 2025, essential configuration changes were implemented on our network and firewall to support platform expansion and modernisation. Due to a misconfiguration, network traffic routing was disrupted, resulting in a temporary service outage. The root cause was promptly identified, and engineers restored service by rolling back the configuration changes
Actions taken
We are enhancing our internal processes to minimize the risk of human error and misconfiguration during future network changes.
Sincerely,
Visit Group
Dear Customer,
The service issue affecting BookVisit, Admin, CBIS and Onlinebooking has been resolved and the system should be fully operational.
We apologize for the inconvenience this may have caused you.
Sincerely,
Visit Group
Dear Customer,
The technical difficulties affecting BookVisit, Admin, CBIS, Online have been resolved. We are currently monitoring the system to ensure all services remain fully operational.
We apologize for the inconvenience this may have caused you.
Sincerely,
Visit Group
Dear Customer,
We are currently experiencing technical difficulties with BookVisit, Admin, CBIS, Onlinebooking due to Network issues.
We are working to solve this immediately, and apologize for any inconvenience this may cause you.
Please look at status.visitgroup.com for updates regarding the issue. You will receive a new e-mail when the issue is resolved.
Sincerely,
Visit Group
Visit Group | Kungsgatan 34-36 | 411 19 Göteborg | Sweden | +46 (0)31 38 06 000
www.visitgroup.com