Citybreak Online

Status: Monitoring · 28 October 2026, 09:00 CET

We recently identified unauthorized access to a very limited set of booking data from the Citybreak platform. The access was blocked, and we are working with independent security experts to complete our investigation. Cyber threats against the travel industry keep evolving, and we are using what we learn to further strengthen the security of our platform. The relevant authorities have been notified.

What you need to know

• All VISIT systems incl. Citybreak are operating normally. Bookings, payments, check-in and point of sale work as usual.
• Affected customers have been contacted directly. If you have not heard from us, there is no action you need to take.
• No payment card data has been affected. VISIT does not store card details.
• Your logins: if you can log in as usual, your user accounts are not affected. No credentials (login or API) were affected.
• Our other products are not affected by this incident.

Sincerely,
The VISIT Team