Dear Customer,
The service issue affecting iTicket API on 4th of November has been resolved and the system should be fully operational since 4th of November.
We apologize for the inconvenience this may have caused you.
Incident report
2024-11-04
Systems affected:
iTicket Core, POS, Self Service, Online
Description of the issue:
Problem finalizing new orders and problems viewing ticket documents on existing orders.
Timeline
2024-11-04 10:08
Automatic alerting system was triggered indicating unexpected booking failures
2024-11-04 10:15
Developers start investigating the issue
2024-11-04 10:30
The reason for problem was located to a faulty database maintenance process for the upcoming release of iTicket.
2024-11-04 10:45
Maintenance work was reverted and all services became operational again.
Sincerely,
Visit Group
Dear Customer,
The technical difficulties affecting iTicket API have been resolved. We are currently monitoring the system to ensure all services remain fully operational.
We apologize for the inconvenience this may have caused you.
Sincerely,
Visit Group
Dear Customer,
We are currently experiencing technical difficulties with iTicket API.
We are working to solve this immediately, and apologize for any inconvenience this may cause you.
Please look at status.visitgroup.com for updates regarding the issue. You will receive a new e-mail when the issue is resolved.
Sincerely,
Visit Group
Visit Group | Kungsgatan 34-36 | 411 19 Göteborg | Sweden | +46 (0)31 38 06 000
www.visitgroup.com