Service Issue - BookVisit - Payments (not Nets Easy) - Status Page

Resolved Jul 27, 2023 8:52 AM CEST

Dear BookVisit customer,

The service issue affecting BookVisit payments has been monitored closely since our fix yesterday and everything has been running smoothly. It is considered resolved and the system should be fully operational.

We apologize for the inconvenience the previous issues with payments may have caused you.

Sincerely,
Team BookVisit

Monitoring Jul 26, 2023 11:26 AM CEST

Dear BookVisit-customer,

We believe we have identified the root cause and we have deployed a fix for it. We will keep monitoring payments closely to make sure everything now runs smoothly.

Sincerely,
Visit Group

Investigating Jul 26, 2023 10:20 AM CEST

Dear BookVisit-customer,

We are currently experiencing technical issues with payments in BookVisit. This means that BookVisit in some cases does not receive the signal that a payment has been completed and therefor the reservation is not finalized by BookVisit.

Please note that the PSP Nets Easy is NOT affected by these issues.

We are working to solve this immediately, and apologize for any inconvenience this may cause you.

Please look at status.visitgroup.com for updates regarding the issue. You will receive a new e-mail when the issue is resolved.

Sincerely,
Team BookVisit