iTicket

Service Issue

Resolved

Dear Customer,

The issue where failed searches in iTicket was cached rather than being repaired which caused subsequent searches and calendar generation to reuse the failed cache, is now resolved.

It is no longer a problem to synchronize channels in iTicket and the system should be fully operational.

We apologize for the inconvenience this may have caused you.

Sincerely,
Visit Group

Problem Identified

Dear Customer,

We have identified a possible issue where failed searches in iTicket was cached rather than being repaired. This causes subsequent searches and calendar generation to reuse the failed cache.
We are currently working on a solution for the issue.
Meanwhile we recommend all clients to NOT synchronize channels in iTicket in order to mitigate any potential issues.
We apologize for the inconvenience.

Sincerely,
Visit Group

Investigating

Dear Customer,

We are currently experiencing technical difficulties with iTicket.

Subsequently, some customers may experience issues with bookability in Citybreak Online.

We are working to solve this immediately, and apologize for any inconvenience this may cause you.

Please look at status.visitgroup.com for updates regarding the issue. You will receive a new e-mail when the issue is resolved.

Sincerely,
Visit Group

Visit Group |  Kungsgatan 34-36 |  411 19 Göteborg |  Sweden |  +46 (0)31 38 06 000
www.visitgroup.com