Citybreak Online

Incident report
2023-01-24

Systems affected
Citybreak Online GA Tracking

Timeline
19/1 - Internal alerting
19/1 - Developers investigate
19/1 - Issue identified
20/1 - Issue resolved and monitoring

Description of the issue

After Citybreak deploy on January 18th around 10.00, all GA purchase event tracking was
lost. This was due to refactoring a part of the platform. From January 20th around 17.00,
the issue was resolved. Data between this span will be lost.

We apologize for the inconvenience this may have caused.

Actions taken
We have automated test processes in the platform which did not detect this issue. We are
looking in to take several actions onwards to enhance the solidity of the GA-testing before
deploying platform updates.

Viktor Bolling
Product Owner, Citybreak
Visit Group